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Scaling with technology and data teams in financial services

Guests and speakers both battled against the challenges posed by freezing cold weather, treacherous roads and train strikes to join us in Glasgow for our most recent event – a collaboration between FinTech-Tables and MBN Solutions. We gathered at the MBN offices as we considered opportunities and challenges when scaling a business in financial services and fintech with a focus on technology and data talent.

The discussion was led by MBN Solutions Client Services Director, Robin Huggins, and he was joined by a panel of industry experts from Natwest, JP Morgan Chase, Experian and Zumo.

There were a number of key talking points across the session, with audience engagement throughout. Key areas of focus were:

-How to build data and technology teams around strategic business priorities

-Leveraging technology and data solutions to meet your customers financial needs

-Key considerations and challenges when scaling your team

-How to scale and manage regulatory change

5 key takeaways from the session:
-Business strategy and growth priorities should be aligned with customer experience in order to deliver real impact from data and technology. These two areas must go hand in hand and should be developed through a collaborative approach across the entire organisation.

-The biggest drawback when growing data and technology teams is a dilution of culture. When scaling teams organisations must ensure that everyone is aligned on company culture and values.

-It is important to recognise the importance of hiring a diverse range of talent and when scaling your team and to embrace a diverse range of values and approaches across entire organisations

-Education for customers and teams is critical in driving adoption of financial products / services / technologies.

-“Customer who are sticky drive growth”

Agenda

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Tuesday 13 December 2022
6:00 pm - 8:30 pm

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Speakers

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Robert BettsRobert BettsExecutive Director, JP Morgan

Robert is a non-typical thinker. He is an Open Source and inclusive workplace advocate. A dotcom veteran with many years of experience across Finance, Banking, Investment Management and Fintech startups. Currently an Executive Director at JPMorgan Chase, Asset and Wealth Management and serving as the Regional lead for Managed Accounts, Client Data and Client Service Technology.

Data has been central throughout much of his career from postulating on e-commerce possibilities through personalisation in the 90’s to rolling out investment personalization at scale today. Data regulation, distribution, aggregation, security are daily challenges he faces when growing teams and building platforms to service the needs of our customers.

Vicky ByromVicky ByromChief Data & Analytics Office Officer at Zumo

Vicky has over 20 years experience delivering analytics projects across both private and public sectors, enabling companies to effectively use their data to make better decisions. She currently is the Chief Data & Analytics Officer for the crypto wallet app Zumo and has previously headed up the data functions within FinTech scale-up Modulr.

She won the Data IQ award 2019 for Data Analytics leader of the year when she led the multi-award-winning Advanced Analytics practice for Merkle UK and was a member of the AI steering committee for the Scottish Government.

Gordon Jackson Gordon Jackson Head of Personalisation Products, Natwest

Gordon is Head of Personalisation Products at Natwest. He is an established leader of customer experience and digital transformation through data, analytics, and marketing platforms. In his current role, his work is focused on improving the ability of Natwest to personalise customer experiences through advanced analytics and technology. He is actively involved in the development and execution of strategy to create partnerships and offer data products to the market.

In previous roles at Natwest, he has helped to scale an innovation start-up from 15k customers to a set of products that are used to create personalised experiences for all Retail, Wealth, and Commercial customers across the organization’s entire portfolio. He has led a number of teams of highly skilled product designers, engineers, data scientists and cloud platform developers.

Keith HarrisonHead of Software Development at Nude

Keith has over 20 years of commercial experience in software development and has helped many companies in financial services and other sectors to develop software products.

Keith is currently working as Head of Development for Nude, a fintech startup helping people save for their first home.

He’s an active member of the Glasgow developer community and currently organizes Tech Meetup, a monthly developer-focused meetup based in Glasgow.

Marilena KaranikaHead of Data Innovation, Experian

Marilena Karanika is the Head of Data Innovation at Experian, providing data and analytics support across different product domains such as affordability, credit risk and insurance.

With more than 10 years of experience in Credit Risk Modelling and Analytics in financial services, a key area of her expertise is enabling organisations to make better use of data, reach more informed decisions and support consumers throughout the customer lifecycle. Most recently Marilena and her team created and launched products that helped clients understand the impact of events such as the Cost of Living crisis and COVID to help them navigate these challenging times.

Marilena is passionate about the power of financial education and works with universities and professional bodies to deliver guest lectures and industry talks promoting a better and wider understanding of analytics and responsible data ownership. She has been voted Innovator of the Year 2021 in the Women in Credit Awards.

Organisers

Aastha Ahuja
Ian DaveyIan Davey
Michael YoungMichael Young

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